An increased number of members are reporting text messages and phone calls from scammers claiming to be from ºÚ°µ±¬ÁÏÍø. Criminals can even make it look like a text or call is coming from ºÚ°µ±¬ÁÏÍø’s phone number. They falsely claim a fraudulent transaction has occurred, then attempt to gather online banking credentials such as username and password or complete credit/debit card numbers (with the 3-digit code on the back of the card) to "stop" the fraud. The criminals then use the information to log in to Online Banking and make a payment to themselves, or to make fraudulent card charges.
Do not reply or click on links via text or email; contact ºÚ°µ±¬ÁÏÍø at (866) 674-2848 instead.
See more about scams like this in our recent blog post: Stay Safe from Scammers
IMPORTANT REMINDERS:
Beware of red flags scammers use like:
- Receiving a phone call directly following a fraud text message
- Attempting to keep you on the phone for a long time
- Telling you not to check your account
If you receive a phone call relating to fraud, hang up and call ºÚ°µ±¬ÁÏÍø directly instead.
Do not give out your account information, especially your Online or Mobile Banking password. ºÚ°µ±¬ÁÏÍø will NEVER ask you to reveal your Online or Mobile Banking password or log-in verification code, so someone asking you for either is trying to scam you. Don’t fall for it! End the call and contact ºÚ°µ±¬ÁÏÍø directly at (586) 263-8800 or (866) 674-2848 immediately so we can help.
Category: Scam Alerts
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